AC
Account and login help
Use this path for sign-in issues, locked accounts, workspace access problems, or confusion around roles and permissions.
Public Support
Help for prospects, locked-out users, and customer support questions.
Use this page if you need help before logging in, cannot access your account, or want a public support path. Existing customers should use their workspace or billing login whenever possible.
BL
Billing and licensing
Use this path when subscription status, plan selection, renewals, payments, or seat counts do not match expectations.
ED
Editor and workflow support
Use this path for chapter formatting, workspace tools, export issues, template questions, or workflow confusion.
Before you escalate
Collect the details that make support faster
- Confirm the workspace name or company involved
- Capture the affected login email or username
- Note the exact feature, chapter, or screen involved
- Record the current plan and seat count if billing is relevant
- Include any error text or screenshots from the application
Ticket Intake
Create a support request
This form gives prospects, locked-out users, and pre-login customers a clear path to reach support. Existing customers should use their logged-in account or workspace whenever possible.
Fill out the form to generate a support-ready summary.
Submitted tickets are sent to support@dizirenovel.com for follow-up.
Thank You
Your ticket has been queued for review.
Support has your request. Keep the reference below for follow-up, and use the billing login, workspace login, or wiki while the team reviews the issue.
Support resources
Route customers to the right answer first
- Check the wiki for how-to guidance and known workflows
- Review templates if the issue relates to content setup or chapter structure
- Use billing login for invoice or payment issues
- Use workspace login if your account is active and you just need to get back to writing