How Dizire Novel Engine handles information.

This privacy policy explains how the public website and hosted application may collect, use, and store information related to customer accounts, tenant administration, billing operations, and support activity.

Last updated: May 27, 2026

Data we collect

We may collect information you provide directly, including company names, contact names, billing contact details, email addresses, phone numbers, tax identifiers, tenant branding details, and administrator account information.

We may also collect operational records generated by use of the platform, including subscription state changes, webhook receipts, payment events, audit history, and support or CRM notes associated with a customer account.

How we use data

Information is used to provision hosted access, authenticate administrators, process or reconcile subscriptions, support customers, protect the service, and improve product operations.

When data may be shared

Information may be shared with payment providers, hosting vendors, infrastructure operators, and service providers when needed to deliver the platform, manage billing, detect abuse, or meet legal obligations.

Retention

Operational, billing, and audit data may be retained as long as required for account continuity, financial record keeping, abuse prevention, service integrity, and legitimate business needs.

Your rights and contact

You may request updates or corrections to account information through your administrator workflow or support contact path. Requests related to deletion, export, or compliance should be evaluated against contractual, security, and record-keeping obligations.